FAQs

FREQUENTLY ASKED QUESTIONS (FAQS)

 

Where do you provide shipping to? 

We provide shipping to All over the world

 

How long does it take to receive my products?

We process and ship most of our orders within 48 hours. Delivery time will be different depending on where you are, more than 85% of the orders arrive within 7-14 days. Due to high demand, our carrier may take longer than the estimated delivery time to deliver our items to you. Additional delays may occur due to weather conditions, holidays etc.

 

How can I get help with my order?

You can reach us by:

  • Clicking the Contact Us button located at the bottom of this page,
  • or by emailing us at sales@eperiod-led.com

 

What method of payments are accepted?

Accepts PayPal and all major credit cards as secure payment methods.

 

How do you ensure the quality of your product?

At ePeriodLed, we have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

 

How much is shipping?

If your order is above $40 - Free Shipping!

Shipping is flat at $2.98 per order to All over the world.

Tip: Save on shipping by placing all your items in one order!

 

How to order?

1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.

 

How can I track my order?

An email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at sales@eperiod-led.com with your order number/ details, and we will double check your order and send you the tracking number.

 

When will I receive my order confirmation or tracking email?

If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at sales@eperiod-led.com with your order number/ details and we will check for you.